Terms and Conditions
It is essential that our customers feel secure and have confidence in the services we offer. Cantre Mobility operates the following voluntary Web Trader Code. This code in no way invalidates customers statutory rights under law and is designed to enhance legal redress.
Our Customers may:
1. Cancel any orders placed at any time before despatch without reason being given.
2. Under the Distance Selling Regulations 2000 orders may be cancelled within 7 workings days and within 7 working days of goods received. In the event of an unwanted order being received, the 7 working day cancellation period begins on the “day after” the day that the goods were received.
3. On line orders may be placed with credit card, credit card sent separately or by proforma invoice.
Prices
Prices shown are in UK Pounds. Postage and packing is charged on scale which reflects the quantity of the order, and the distance UK and worldwide. Full details can be found here.
Delivery
All orders are despatched within 48 hours of clearance of funds. If for some reason we cannot deliver within the agreed time we will inform you immediately and, with your agreement, arrange another time for delivery.
Security
All payment details are processed using 128 bit encryption technology.
Returns and refund
If you are not satisfied with products you've bought from us, you may return them in the condition received within 7 days of your receipt and obtain a full refund from us. Your are responsible for postage charges for returns.
We are not responsible for goods lost or damaged in transit. Proof of postage is sufficient proof of receipt.
This Product Limited Warranty does not affect the buyers' statutory rights.
Receipts, bills and settlement mistakes
We always provide a receipt with the goods. We undertake to correct any mistakes in bills, receipts or payments as soon as possible.
Handling complaints
We promise to deal with complaints effectively and in a manner that is:
- fair;
- confidential;
- effective;
- easy to use and well-publicised;
- speedy - you should have time limits for taking action and telling customers what you are doing;
- informative - so that you know which services you need to improve;
- simple to understand and use; and
- checked - to make sure that it is working well and getting better.
Customer service and support is available by Email at any time or freephone 0808 100 1133 Monday to Friday 9am to 5.30 pm and Saturday 9am to 1.00pm.
Questions regarding the above statements should be directed to Cantre Mobility Management Customer Service (email: info@comptoncymru.com for clarification.
© Cantre Mobility
